We want you to love what you wear. If something isn't right, here's how our exchange process works.
Exchange Window
Exchanges are accepted within 7 days of receiving your order.
Condition Requirements
Items must be unused, unwashed, and in their original condition, with all original tags attached. Products that show signs of wear, washing, or damage caused after delivery will not be eligible for exchange.
Eligible Cases
- Wrong size ordered or received
- Damaged or defective product received
Refunds
We currently do not offer refunds once an item has been used. Exchanges are provided instead, for eligible cases as outlined above.
Return Shipping Costs
If the exchange is due to a wrong size selection or change of mind, the customer is responsible for return shipping costs. If the exchange is due to our error — such as a damaged item or incorrect product sent — ANZOfficialStore will cover the return shipping cost.
How to Request an Exchange
Simply reach out to us via email or WhatsApp within 7 days of delivery, along with your order number and a brief description (and photo, if applicable) of the issue. Our team will guide you through the next steps.
We're committed to making this process as fair and simple as possible for our customers.